Site Telephone Services

On-Line Directories
Long-Distance Calling and Charges
Problem Reporting
Emergency Phones and Outside Lines

On-Line Directories

Directory information for staff and selected non-staff is available via the web site Directory.
You can update your own directory information by editing your On-Line Profile (TRIUMF Identity Management) or by contacting Reception.

Long-Distance Calling and Charges

Long-distance calling from non-DID locals (6xxx), or from shared phones (including meeting rooms and area phones) requires a long-distance account code.

Request a long-distance account code from TRIUMF Finance
You may review your Long-Distance Call Logs for your account code, telephone local, or calling-card

Service Requests and Problem Reporting

All telephone service requests and problem reports must be submitted by creating a ticket in the Telephone Service Request queue on TRIUMF's HelpDesk system. If you are unable to create the ticket yourself, please contact Reception to do this on your behalf.

When you report a problem, be sure to include the following information:

your full name
how you can be contacted (extension, email address, etc.)
the extension having problems or needing changes made
the physical location of the telephone
a full description of the change requested or problem encountered.

Emergency Phones and Outside Lines

When the TRIUMF telephone switch is shut down for maintenance or due to a system failure, 8 local telephones around the site automatically switch over to direct outside lines. These phones can be identified easily, since they are bright red. These locals will ring when there are incoming calls, and can also be used to call out (without the "9" prefix).

In addition, other direct outside lines are unaffected by telephone switch outages, and can be used for calling in or out.

A map showing the location of each emergency or direct line is available in JPEG format ( Large or Small) or GIF format ( Large or Small).

Emergency Phones Direct Outside-Line Phones

Map ID Location Local
during
normal
operations Phone #
during
shutdown

1 Receptionist 6517 604-222-1047

2 Main Lobby Table 6263 604-222-2670

3 Main Control Room 7315 604-222-2671

4 Control Room (F. Bach) 6278 604-222-2672

5 ISAC Accel. Control Rm 117 7510 604-222-2673

6 ISAC Ion Src Control Rm 03 6734 604-222-2674

7 Trailer Hh Fax 7309 604-222-2675

8 Machine Shop Office 7463 604-222-2676

Map ID Location Phone #

9 Office Bldg Rm 14 604-222-3791

10 Office Bldg Rm 25A 604-224-7195

11 Main Control Room 604-224-4463

13 Office Bldg Pay Phone 604-224-9579

14 Chem Annex Rm 216 604-221-0436

15 Office Bldg Rm 22
Fax Lines 604-222-1074 (outgoing)
604-221-0423 (incoming)

(A complete list of outside lines is available internally)

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